Privacy Policy

1. Who We Are

je77 is an online entertainment platform offering casino games, sports betting, and related gaming services to adult players in Bangladesh. For the purposes of this Privacy Policy, je77 acts as the data controller responsible for your personal information. Our platform is accessible at je77.bio and is designed specifically for players aged 21 and above.

Our services are available across Bangladesh, including major cities such as Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh. This policy applies to all users of the je77 website and any associated mobile experience.

2. Information We Collect

To deliver a safe, personalised, and legally compliant gaming experience, je77 collects the following categories of personal information:

• Identity information: full name, date of birth, and a government-issued identification document (National ID card or passport).
• Contact information: email address, mobile phone number, and residential address in Bangladesh.
• Financial information: bKash, Nagad, Rocket, or Upay mobile banking numbers; Visa or Mastercard details as applicable; deposit and withdrawal transaction history.
• Account activity: login timestamps, game history, betting records, bonus usage, and session duration data.
• Technical data: IP address, device type, browser type and version, operating system, and referral source.

3. How We Use Your Information

je77 uses the information we collect for clearly defined, lawful purposes only. We do not use your data beyond what is required to operate and improve our platform. Specifically, your information is used to:

• Verify your identity and confirm eligibility (players must be 21 years or older).
• Process deposits and withdrawals securely through bKash, Nagad, Rocket, Upay, Visa, and Mastercard.
• Provide customer support and respond to account queries, technical issues, or complaints in a timely manner.
• Send account-related communications such as transaction confirmations, security alerts, or updates to this Privacy Policy.

We may also use aggregated, anonymised data (which cannot identify you personally) for statistical analysis and service improvement. Such anonymised data is not covered by this Privacy Policy as it contains no personal identifiers.

4. Legal Basis for Processing

je77 processes your personal data on the following legal grounds:

• Contractual necessity: processing your data is required to fulfil the terms of the account agreement you enter into when registering with je77.
• Legitimate interests: we may process data to detect fraud, prevent money laundering, improve platform security, and protect the integrity of our games.
• Consent: where we send you promotional communications (such as bonus offers or seasonal promotions), we do so only if you have opted in. You may withdraw consent at any time.
• Legal obligation: we may be required to retain certain records or disclose information to authorities where mandated by applicable law.

5. Data Sharing and Third Parties

je77 does not sell, trade, or rent your personal information to any third party for their own marketing purposes. We may share your data only with carefully selected service providers who assist in the operation of our platform — including payment processors (such as the networks handling bKash, Nagad, Rocket, and Upay transactions), identity verification services, fraud detection providers, and technical hosting infrastructure. All such third parties are contractually bound to handle your data with the same standard of care that je77 applies.

We may also disclose data where we believe in good faith that such disclosure is necessary to comply with a legal obligation, protect the rights or safety of je77, its users, or the public, or investigate suspected fraud or platform abuse. In all such cases, we disclose only the minimum information necessary and apply appropriate safeguards.

6. Data Retention

We retain personal data only for as long as is necessary to fulfil the purposes outlined in this policy or as required by applicable law. In practice:

• Active account data is retained for the duration of your account's existence on the platform.
• After account closure, certain information (such as transaction records) may be retained for a legally required period for audit and compliance purposes.
• Marketing consent records are retained for as long as your consent remains active, plus a short additional period to demonstrate compliance.
• Technical logs (IP addresses, session data) are typically retained for a shorter period consistent with security monitoring requirements.

7. Your Rights

As a user of the je77 platform, you hold meaningful rights over your personal data. You may exercise these rights at any time by contacting our support team. Your rights include the right to access (receive a copy of the data we hold about you), the right to rectification (request correction of inaccurate data), the right to erasure (request deletion of your data where there is no overriding legitimate reason for its continued processing), and the right to restriction (ask us to limit how we use your data while a dispute is being resolved).

You also have the right to object to processing based on legitimate interests, the right to data portability (receive your data in a structured, machine-readable format where technically feasible), and the right to withdraw consent at any time where processing is consent-based. je77 will respond to all legitimate data rights requests within a reasonable timeframe and at no charge.

8. Data Security Measures

je77 employs a layered, defence-in-depth approach to information security. We recognise that no digital system is completely immune to risk; however, we take every reasonable precaution to protect your data from unauthorised access, disclosure, alteration, or destruction. Our security measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers.
• Encrypted storage of sensitive data at rest, including financial records and identity documents.
• Multi-factor authentication options available to all account holders for an additional layer of login security.
• Regular security audits and penetration testing to identify and remediate vulnerabilities before they can be exploited.

9. Children and Age Verification

The je77 platform is strictly for adults aged 21 and above. We do not knowingly collect or process personal data from individuals under the age of 21. Age verification is a mandatory step in our registration process, and we reserve the right to request additional documentation to confirm a player's age at any time. If we discover that data has been collected from a person under 21, we will delete that data immediately and close the associated account.

Parents or guardians who have reason to believe that a minor has accessed or registered on the je77 platform should contact our support team immediately via the email address below. We take these concerns very seriously and will act swiftly to address any reported case.

10. International Transfers

je77 primarily stores and processes data within servers located in secure data centres. Where data is transferred internationally (for example, to cloud infrastructure providers or third-party service providers based outside Bangladesh), we ensure that appropriate contractual safeguards are in place to protect your information to at least the same standard as required under this policy.

We never transfer your data internationally without first conducting a thorough review of the recipient's security practices and implementing suitable data transfer mechanisms. Player privacy and data sovereignty are not compromised in any cross-border arrangement involving je77.

11. Cookies and Tracking Technologies

je77 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us recognise returning users, remember preferences, and analyse platform usage. The types of cookies we use include:

• Essential cookies: necessary for the platform to function correctly (session management, security tokens, login state).
• Analytics cookies: help us understand how players navigate and use the platform so we can improve the experience over time.
• Preference cookies: store your settings and choices (such as language preference) so you do not have to re-enter them on each visit.

You can control or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of certain parts of the je77 platform.

12. Changes to This Privacy Policy

je77 may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, we will notify registered users via email or a prominent notice on the platform. The "Last updated" date at the top of this page will always reflect the most recent revision. Continued use of the je77 platform after a policy update constitutes your acceptance of the revised terms. We encourage you to review this policy periodically. If you disagree with any changes, you may close your account and request deletion of your data.